Return Policy
Definitely, you don’t need to return purchased items, because you buy the items that perfectly fit your needs. But sometimes due to some reasons, we accept returns and give a replacement of the items under the conditions below.
If the purchased product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Electroplus mobile app or website. The return request must be raised within 7 days from the date of delivery.
For mobile phones, electronic gadgets & accessories related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
We don’t accept change of mind. Please refer to the section below on return policy per category for more information.
Valid reasons to return an item
- The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- The delivered product does not match the product description or picture (i.e product not as advertised)
- The delivered product is incomplete (i.e. has missing items and/or accessories).
- The delivered product is incorrect (i.e. wrong product/size/color, fake item)
Returns Policy per Category
Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of Mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a replacement or refund will be issued based on our technical team’s assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Electroplus if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on our technical team’s assessment.
Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on our technical team’s assessment.
Note: We do not accept returns for any used items. For laptops with a brand warranty, We will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty.
Items that are non-returnable:Â All software products that are labeled as non-returnable on their product details page
Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty.
Non-returnable
Medical & Industrial Equipment
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a replacement or refund will be issued based on our technical team’s assessment.
Tools, DIY & Outdoor
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a replacement or refund will be issued based on our technical team’s assessment.
Conditions for Return
The product must be unused, unwashed, and without any flaws. If a product is returned to us in a bad condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies, and accessories. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Electroplus packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.