This Privacy notice contains important information about the information we collect through this site and through use of our services. It contains details of who we are, how and why we collect, store, use and share personal information together with your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint. We ask that you read this carefully.
Who we are
Electro Plus is a trading name of Electro Plus (Pvt) Ltd, which is a company incorporated in Pakistan (Company Registration Number 0129557).
In order to provide our services, we collect, use and make available certain personal information. We do this in accordance with the principles set out in this Privacy Notice, and in compliance with the General Data Protection Regulation (“GDPR”) which applies across the European Union.
For the purposes of GDPR, we are a “controller” of personal information.
The personal information we collect and use
In the course of operating this website and providing services, we collect the following personal information about you.
Information you give us
If you register for an account with us, we will collect the following information from you:
- your name;
- your email address;
- your shipping address;
- payment information; and
- password details.
If you correspond with us (e.g. by contacting the helpdesk or submitting a sales inquiry), we will also collect personal information about you contained in that correspondence.
Information we collect automatically (Cookies)
This site, like many others, uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the US. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
More information about how Google uses this information can be found here.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How we use your personal information
We use the personal information we collect to:
- operate, monitor and improve this website and the services we offer, including allowing you to log into your account at this website (if any) and for us to personalize it for you;
- communicate with you in order to respond to orders, questions or comments that you have raised with us;
- send information to you regarding your account – this may include copies of invoices, security alerts and messages regarding technical and administrative support issues; and
- send information to you regarding news, developments in our service, upcoming events, and other services offered by us and selected third parties that we believe will be of interest to you.
Who we share your personal information with
We will only share your personal information in the following circumstances:
- where you have given us permission to do so;
- where you have made a submission to the electroplus.com.pk’s database and we wish to include your registered name in order to identify you as the author of such submission;
- with third parties who work with us and need it in order to provide our services to you (e.g. payment processors, help-desk support providers, email service providers, etc.); and
- when required to do so by applicable law.
How long your personal information will be kept
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this policy, except where a longer period is permitted or required under applicable law.
Reasons we can collect and use your personal information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
You have the right to object to this processing. If you wish to do so, please contact us any time.
We may also process your information in ways that you have consented to. Whenever we ask you for consent, we will do so in a way that is unambiguous, requires a clear affirmative act (i.e. an opt-in rather than an opt-out) and gives you all the information necessary to make an informed decision as to whether you wish to provide us with such consent.
You have the right to withdraw any consent you have provided at any time. If you wish to do so, please contact us.
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.
Changes to this privacy notice
This privacy notice was published on 16 April 2020 and last updated on 30 April 2020.